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Resume example

IT support technician resume example

An IT support technician is the person employees call when their laptop will not start, Outlook stops syncing or a new colleague needs an account by Monday.

You take requests by phone, chat or ticket, diagnose the problem, fix what you can remotely and go to the user's desk when you cannot. Daily tasks include resetting passwords and MFA, preparing and deploying laptops, installing software through Intune or SCCM, managing accounts in Active Directory, solving printer and VPN issues, and writing knowledge base articles so the same question gets answered faster next time. In France, support is often organised in levels: level 1 handles the first contact and simple requests, level 2 the more technical issues and on-site interventions. Many technicians work for ESNs and outsourcing companies, placed at a client's site or in a shared service desk.

Resume example

[First name Last name]

IT Support Technician | Level 1 and 2, Windows, Microsoft 365

[City] · [phone] · [email]

Profile

IT support technician with [x] years at an ESN, placed at a client with several hundred users. I handle level 2 tickets, manage the laptop fleet with Intune, support VIP users and train new level 1 colleagues. Known for clear ticket notes and follow-up.

Experience

IT Support Technician Level 2, [Company], [City]

[month year] to present

  • Resolved level 2 tickets for [x] users on workstations, Microsoft 365 and VPN access
  • Prepared and deployed new laptops with Intune for the migration to Windows 11
  • Wrote [x] knowledge base articles that level 1 now uses to close common requests
  • Supported executive users and meeting rooms during board meetings and events
  • Trained new level 1 technicians on the ticketing tool and escalation rules

Resume headlines

  • IT Support Technician | Level 1 and 2, Windows, Microsoft 365
  • Desktop Support Technician | Laptop Deployment, Intune and Active Directory
  • Service Desk Technician | Bilingual French and English Support

Summaries for your profile

Entry level

Holder of a BTS SIO option SISR, with an internship in the service desk of [Company] where I handled level 1 tickets, prepared laptops for new employees and wrote procedures for common requests. Patient with users and comfortable on Windows and Microsoft 365.

Experienced

IT support technician with [x] years at an ESN, placed at a client with several hundred users. I handle level 2 tickets, manage the laptop fleet with Intune, support VIP users and train new level 1 colleagues. Known for clear ticket notes and follow-up.

Career change

Former retail sales associate used to helping customers who are stressed and in a hurry. I completed the titre professionnel Technicien d'assistance en informatique and want to put this customer sense to work in IT support.

Tips

  • Specify your support level (1, 2, on-site) and the number of users in the environment.
  • List the tools you use daily: ticketing, MDM, Microsoft 365 admin center.
  • Mention languages: bilingual support is sought after in international companies in France.
  • Show that you write procedures and documentation, not only fix tickets.
  • Include certifications such as CompTIA A+, ITIL Foundation or Microsoft MD-102 if you have them.

Mistakes to avoid

  • Generic phrases like « solving IT problems » without examples.
  • Leaving out the user relationship, which is half of the job.
  • Forgetting to mention languages and soft skills for customer-facing roles.
  • Listing every software version you have ever installed.

Working as an IT support technician in France

There is no legal diploma requirement for IT support technicians in France. The common qualifications are the BTS SIO (option SISR), the BUT Informatique or Réseaux et télécommunications, and the titres professionnels « Technicien d'assistance en informatique » (TAI) and TSSR. Certifications such as CompTIA A+, ITIL Foundation and Microsoft certifications are useful but not mandatory. Many jobs are with ESNs and outsourcing companies, and work-study is a common entry route. Most roles require spoken French. Search with « technicien support informatique », « technicien helpdesk », « technicien de proximité », « technicien service desk » and « technicien N1 » or « N2 ».

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Frequently asked questions

Is ITIL useful for an IT support technician in France?

Yes. Many large companies and ESNs organise their support according to ITIL, with incident, request and problem processes. The ITIL Foundation certification shows you understand this vocabulary, and it is often listed as a plus in job ads for service desk roles.

Can I work in IT support in France with limited French?

Some international companies and outsourcing providers run English-language service desks, sometimes for users in several countries. But most roles involve French-speaking users, so a good level of spoken French is usually required. State your level honestly on your resume.

How do I present work at a client site through an ESN?

Name the ESN as your employer and the client's sector, or name the client if it is not confidential. For example: « IT Support Technician, [ESN], placed at an insurance company ». This tells recruiters the environment size and type of users you supported.

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