Subject: Application for the Product Owner position, customer account team
Dear [Hiring Manager's name],
I am applying for the Product Owner position on your customer account team. I have used your app as a customer for some time and I would like to work on making the account management journey as simple as the rest of the product.
At [Company], I own the backlog of the customer area of our energy supply website. When I took over, the priority list was mostly made of requests from internal teams. I started a cycle of user interviews and analysed support tickets with the customer service team, and found that many calls came from customers who could not find or understand their invoices. I put this at the top of the backlog, worked with our designer on a new invoice page and defined with the data analyst how we would measure success. After release, invoice-related calls clearly decreased, and we used the same approach for the move-in journey.
I work in Scrum with a team of developers and stay available to them throughout the sprint. I have also learned to explain to stakeholders why their request will wait, with arguments based on users rather than on opinions.
I would be pleased to hear how you currently prioritise requests from your business teams, and to discuss what I could bring to that work.
Best regards,[First name Last name][Phone] | [Email]