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Resume example

Sales administration assistant resume example

A sales administration assistant (assistant ADV in French companies) takes over once the salesperson has won the deal.

The order arrives by email, EDI or a customer portal, and the assistant checks prices and terms against the contract, enters it in the ERP, confirms a delivery date with logistics and sends the order acknowledgement. During the day, they answer customers asking where their goods are, chase late deliveries with the warehouse, issue credit notes after a dispute, update price lists and flag overdue accounts to the finance team. In export roles, they also prepare pro forma invoices, check Incoterms and gather the documents needed for customs. The job is office-based, very detail-oriented and sits between sales, logistics, accounting and the customer.

Resume example

[First name Last name]

Sales Administration Assistant (ADV) | Order Processing and Customer Follow-up

[City] · [phone] · [email]

Profile

Sales administration assistant with [x] years in B2B distribution. Manages a portfolio of key accounts from order entry to invoicing in SAP SD, resolves delivery and price disputes and keeps the customer master data clean. Point of contact for sales reps and the warehouse.

Experience

Sales Administration Assistant, [Company], [City]

[month year] to present

  • Processed [x] customer orders per day in SAP for a portfolio of retail and wholesale accounts
  • Investigated delivery and pricing disputes with the warehouse and sales reps, and issued the corresponding credit notes
  • Updated customer price lists after the annual negotiations and checked the first orders at new prices
  • Prepared a weekly backlog report in Excel for the sales manager, highlighting orders at risk of late delivery
  • Trained a new team member on order entry and the dispute procedure

Resume headlines

  • Sales Administration Assistant (ADV) | Order Processing and Customer Follow-up
  • Bilingual Export ADV Assistant | Incoterms, Shipping Documents and SAP
  • Sales Administration Coordinator | Key Accounts, Credit Notes and Disputes

Summaries for your profile

Entry level

BTS GPME graduate with an apprenticeship in the sales administration department of [Company], where I processed customer orders in Sage, issued delivery notes and handled customer calls. Precise with data entry and comfortable switching between sales, warehouse and accounting.

Experienced

Sales administration assistant with [x] years in B2B distribution. Manages a portfolio of key accounts from order entry to invoicing in SAP SD, resolves delivery and price disputes and keeps the customer master data clean. Point of contact for sales reps and the warehouse.

Career change

Former [previous job] used to processing large volumes of files with strict deadlines. Trained in SAP order management and Excel through [Training], and looking for an ADV role where accuracy and clear communication with customers matter.

Tips

  • Name the ERP and the module you used; it is often the first filter in an ADV job ad.
  • Specify your customer type (retail chains, wholesalers, industrial clients, export) and the channel (EDI, email, portal).
  • If you speak English or another language, say which tasks you handle in it: calls, documents, emails.
  • Describe the disputes you solve, not only the orders you enter; that is where recruiters see your value.
  • Mention any work with finance on overdue accounts or credit limits.

Mistakes to avoid

  • Calling yourself an 'administrative assistant' when the job ad says ADV: use the employer's vocabulary.
  • Listing 'ERP' without naming it.
  • Forgetting export or language skills that justify a bilingual role.
  • Writing long duty lists with no sign of volume or responsibility.

Working as a sales administration assistant in France

Search for assistant ADV or assistante ADV, gestionnaire ADV, assistant administration des ventes, assistant commercial sédentaire, and for international roles ADV export bilingue anglais. The job is not regulated. The common French diplomas are the BTS GPME (Gestion de la PME), the BTS NDRC, the BTS Commerce international for export roles, or a professional title such as Assistant commercial. Recruiters value ERP experience, especially SAP in large groups. Annual price negotiations with retail chains create a busy period when price lists change. Fluent French is usually expected for customer calls, with English or another language a strong advantage.

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Frequently asked questions

What does ADV mean on French job ads?

ADV stands for administration des ventes, or sales administration. It covers everything between the signed deal and the paid invoice: order entry, delivery follow-up, invoicing, credit notes and customer queries. Titles include assistant ADV, gestionnaire ADV and, in larger companies, chargé ADV or responsable ADV for team leaders.

Is SAP mandatory for ADV jobs?

Not always. Large groups often use SAP, while smaller companies use Sage, Cegid, Divalto or their own system. Recruiters mainly want proof that you learn a new ERP quickly, so list the systems you know and the tasks you did in them.

How do I present export experience?

Mention the countries or regions you handled, the Incoterms you worked with, the documents you prepared and the partners you dealt with, such as freight forwarders. Bilingual export ADV roles are a distinct category in France, so make this visible in your headline.

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